FAQ's

Where are you located?

Our Jackson store is located at 4465 I 55 N Suite 102 (Banner Hall, same floor as Broad Street Bakery) Jackson, MS 39206. Our Oxford store is located at 1105 Van Buren Avenue (on the square, across from South Depot Taco Shop) Oxford, MS 38655. You can get information about either store by texting or calling 601-982-0245 or emailing info@fresh-ink.com.

What are your hours?

Fresh Ink's expanded gift shop in Jackson, Fresh Ink Collective, is open Monday through Saturday from 10 am until 5 pm and carries a wide array of gifts and "grab and go" stationery for immediate purchase. We meet with clients for custom paper orders and designs by appointment in this same space. Please click here to book an appointment or text or call 601-982-0245.

Our Oxford store is open Monday through Saturday from 10-4 and some Sundays for limited hours. Hours in this store can fluctuate seasonally and with staffing limitations so please feel free to text us for the week's hours if you are making a special or urgent trip. We showcase a wide variety of custom paper designs in this store for clients to browse, and schedule follow up virtual appointments to answer any additional questions or discuss custom work.

Do I need an appointment?

There is no appointment needed to shop either of our gift shops!

For custom orders, we request appointments to make your experience efficient and productive. This includes wedding, custom stationery, party invitation, or accessories (napkins, cups, koozies). An appointment ensures that a staff member who is trained in these items will be on-hand to be able to answer questions like pricing or design questions that other employees may not be able to answer.

Please click here to book an appointment. Wedding clients will also complete our wedding questionnaire prior to their visit.

Because limited appointments spots are available each day, same-day appointment requests are not often possible, so please plan ahead! Please don't hesitate to contact us if you have a question about whether your project requires an appointment by calling 601-982-0245.

What is your return and exchange policy?

General merchandise returns must be made within 30 days of purchase for store credit only (no refunds). The store credit issued will be valid for 30 days from the date the item is returned. Due to the seasonality of apparel items, they must be returned within 15 days of purchase. Items given for Christmas are extended a courtesy return deadline of January 15th. Season-specific and dated materials are not returnable or exchangeable.

We require a copy of your text/email receipt to verify the original transaction, or if this is not available, we will attempt to look up the original transaction by the name of the purchaser and the date of the purchase.

Gifts received from a wedding registry can be exchanged by appointment. Please click here to schedule an appointment online or call 601-982-0245.

All returns must be processed by a store manager. If your return is being made at a time when a manager is not immediately available, please feel free to leave your merchandise and a manager will follow up with you as soon as possible to finalize your return for store credit.

Sale and discounted products are final sale and not eligible for gift wrapping.

What will the cost of shipping be on my order? Our shipping rates vary based on the size of your purchase.

$0 to $50 ship for $13
$50.01 to $100 ship for $18
$100.01 to $250 for $22
$250+ for $26 or we will contact you if shipping will exceed this amount