FAQ's

Do I need an appointment?

To make your experience efficient and productive, we request appointments for all custom paper meetings including wedding, custom stationery, party invitation, or accessories (napkins, cups, koozies) meeting.

Please click here to book an appointment. Wedding clients will also complete our wedding questionnaire prior to their visit.

Because limited appointments spots are available each day, same-day appointment requests are not often possible, so please plan ahead! Please don't hesitate to contact us if you have a question about whether your project requires an appointment by calling 601-982-0245.

Fresh Ink's expanded gift shop, Fresh Ink Collective, is open Monday through Saturday from 9 am until 5 pm and carries a wide array of gifts and "grab and go" stationery for immediate purchase.

What are your hours?

Fresh Ink's Custom Paper Studio is open Monday through Friday from 9 a.m. to 5 p.m. and appointments are required for custom project meetings.

Fresh Ink's expanded gift shop, Fresh Ink Collective, is open Monday through Saturday from 9 am until 5 pm and carries a wide array of gifts and "grab and go" stationery for immediate purchase.

Where are you located?

Our custom design studio is located on the second floor of Banner Hall, at 4465 Interstate 55 North, Suite 205, Jackson, Mississippi 39206. Our gift shop is located in the same building on the first floor, Suite 102.

What is your return and exchange policy?

General merchandise returns must be made within 30 days of purchase for store credit only (no refunds). The store credit issued will be valid for 30 days from the date the item is returned. Due to the seasonality of apparel items, they must be returned within 15 days of purchase. Items given for Christmas are extended a courtesy return deadline of January 15th. Season-specific and dated materials are not returnable or exchangeable.

We require a copy of your text/email receipt to verify the original transaction, or if this is not available, we will attempt to look up the original transaction by the name of the purchaser and the date of the purchase.

Gifts received from a wedding registry can be exchanged by appointment. Please click here to schedule an appointment online or call 601-982-0245.

All returns must be processed by a store manager. If your return is being made at a time when a manager is not immediately available, please feel free to leave your merchandise and a manager will follow up with you as soon as possible to finalize your return for store credit.

What will the cost of shipping be on my order? Our shipping rates vary based on the size of your purchase.

$0 to $50 ship for $13
$50.01 to $100 ship for $18
$100.01 to $250 for $22
$250+ for $26 or we will contact you if shipping will exceed this amount